Responsible gaming

Gambling can lead to financial loss and can become harmful. It is not a way to pay bills or earn a reliable income. Only adults who meet the legal gambling age where they live should use gambling services.

Set limits before you start

Choose a spending limit that leaves rent, bills, food and savings untouched. Treat that amount as money you could lose.
Set a time limit and take breaks away from the screen. Avoid gambling when distressed, exhausted or affected by alcohol or drugs.
Use the deposit, loss or session limits offered in your account. A promotion should never be a reason to raise an existing limit.
Do not borrow to gamble or increase stakes to recover losses. A previous result does not make the next round more likely to win.

When a break is the better choice

Warning signs include hiding spending, repeatedly extending a session, gambling with essential money or feeling unable to stop after a loss. You do not have to wait for a crisis to ask for support. If you recognise these patterns, step away from play and speak to someone you trust.

Account breaks and self-exclusion

Use the responsible-gambling settings or contact casino account support to ask about a time-out or self-exclusion. Ask how long it lasts, which services it covers and what happens to any remaining balance. Do not open another account to bypass an exclusion. Blocking software and bank gambling-payment controls may provide an additional barrier.

Independent support

Gambling Therapy provides information and support for people affected by gambling, including friends and family. Your local health or addiction-support services can also help you find assistance where you live. If there is an immediate risk to your safety, contact local emergency services.

Helping someone else

Choose a calm moment to discuss what you have noticed. Focus on spending, time and wellbeing rather than blame. Protect shared finances and seek advice for yourself too; paying gambling debts without support may not solve the underlying problem.

Website enquiries can be sent through About & contact. For privacy information, read our privacy notice. Casino account restrictions and exclusions must be arranged with the account service.